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Have you ever had to deal with a truly unreasonable customer? If you’ve been in business for more than a week, chances are you have. How did you handle it? Did you let it eat you up inside, consuming every waking moment? Did it get to the point where you talked about it for days […]

Did you know that when you announce your intentions, your brain actually receives the same pleasure as it receives when you achieve the goal you announced? It’s true. Think about it. The last time you announced any goal, what happened? People likely congratulated you, or offered some sort of encouragement, right? “I’m going to start […]

There is an urban legend that has been referred to as The Buffalo Theory. It’s generally a bunch of nonsense, but according to Urban Dictionary it, in part, says: A herd of buffalo can only move as fast as the slowest buffalo. And, when the herd is hunted, it is the slowest and weakest ones at […]

We’re a bunch of quitters, aren’t we? We all are guilty of it. Whenever our efforts don’t seem to be producing results or significant forward momentum, we quit. Another way to look at it is to think about what happens when we go on a diet, or create a New Year’s resolution. We’re all in […]

We’ve all heard of The Fog of War. It’s a phrase that refers to the uncertainty that soldiers face while in combat. Unexpected things happen all the time, especially in combat, which can lead to confusion. That confusion is extremely dangerous because it could prevent soldiers from making a decision to adjust the course of the mission. […]